1. General information
This document governs the conditions of sale for products offered through the website canarias.shop (the "Website"), owned by:
- Legal name: Artesanía Kactus, S.L.
- Tax ID (NIF/CIF): B35811603
- Registered address: Calle Tejeda, número 11 - Urbanización Industrial La Cazuela. CP 35018. Las Palmas de Gran Canaria. Spain.
- Email: atencionalcliente@kactus.es
- Phone: +34 928 916 097.
- Registry details: Artesania Kactus, S.L. está inscrita en el Registro Mercantil de Las Palmas de Gran Canaria, en el Tomo 1713, Libro 0, Folio 190, Hoja gc 32995, Inscripción: 1ª fecha 13/09/2004
(the "Seller")
2. Purpose and acceptance
These terms govern the distance sales relationship between the Seller and the user placing an order through the Website (the "Customer"). Placing an order implies full and unreserved acceptance of the terms in force at the time of purchase. We recommend reading them before each purchase, as they may be updated.
3. Ordering process
- The Customer selects products and adds them to the cart.
- Reviews the order, shipping and billing details, and applicable charges.
- Chooses a payment method and confirms the order.
- After payment, the Customer receives a confirmation email summarizing the order.
The contract is deemed concluded when the Seller confirms acceptance of the order. Contracts may be formalized in Spanish.
4. Prices and taxes
All prices are shown in euros (€). The Canary Islands are outside the EU VAT territory; instead, IGIC (Canary Islands General Indirect Tax) and any other applicable local taxes or duties apply under current regulations.
- For deliveries within the Canary Islands, prices include the applicable IGIC unless otherwise stated.
- For deliveries outside the Canary archipelago (mainland Spain, the rest of the EU, or third countries), the order may be subject to import duties, tariffs, VAT, or other taxes at destination, payable by the Customer. Shipments will include the corresponding export documentation (DUA) where applicable.
The Seller reserves the right to change prices at any time; the price in force at the moment the order is placed always applies.
5. Payment methods
The Customer may pay by credit/debit card, Bizum, or other enabled methods. Payment is charged upon order confirmation. Payment data is processed through secure gateways; the Seller does not store full card details.
6. Shipping and delivery times
Orders are shipped to the areas indicated during checkout via [carrier(s)]. Shipping costs are calculated by destination, weight, and volume, and shown before order confirmation.
- Estimated delivery time: 10 business days from order confirmation, barring causes beyond the Seller's control.
- Times are indicative and may vary due to transport, customs, or force majeure.
- Risk of loss or damage passes to the Customer upon delivery.
For shipments outside the Canary Islands, delivery times may be extended due to customs procedures.
7. Right of withdrawal
A Customer acting as a consumer has 14 calendar days from receipt of the product to withdraw from the purchase without justification, under applicable consumer protection law.
- To exercise it, notify atencionalcliente@kactus.es with an unequivocal statement (the official withdrawal form may be used).
- The product must be returned in its original condition within 14 calendar days of notice. Direct return costs are borne by the Customer unless otherwise stated.
- Refunds are issued via the same payment method within 14 days of receiving the return or proof of shipment.
Exceptions: the right of withdrawal does not apply to customized or perishable goods, items sealed for hygiene reasons once opened, or other legally established cases.
8. Returns and defective products
If a product arrives defective or does not match the order, the Customer should notify atencionalcliente@kactus.es as soon as possible. The Seller will cover the costs of replacement or refund where the issue is attributable to it.
9. Legal warranty
Products carry the legal warranty of conformity provided by current consumer law (3 years from delivery, with exceptions). Damage from misuse, normal wear, or third-party tampering is excluded.
10. Availability
Offers are subject to stock availability. If a product is unavailable after purchase, the Seller will inform the Customer and refund the amount paid for that product.
11. Customer service and complaints
For any query or complaint: atencionalcliente@kactus.es . Official complaint forms are available to consumers.
Under EU regulations, the Customer may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr
12. Data protection
Processing of the Customer's personal data is governed by the Website's Privacy Policy, in accordance with the GDPR and Spanish data protection law. [Link to Privacy Policy]
13. Intellectual property
All Website content (texts, images, trademarks, logos, design) is protected by intellectual and industrial property rights and may not be reproduced without authorization.
14. Governing law and jurisdiction
These terms are governed by Spanish law. For dispute resolution, and unless consumer law establishes another competent forum, the parties submit to the courts of Las Palmas de Gran Canaria.